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Xero Recorder

Call recording and intelligence platform for Cisco CUCM with secure storage, fast search, and analytics.

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Record every call. Find any conversation. Stay compliant.

Xero Recorder dashboard
Overview

What Is Xero Recorder?

Xero Recorder captures voice calls from Cisco Unified Communications Manager using Built-in-Bridge and SIPREC, then stores them encrypted on your own infrastructure. No extra hardware or phone changes are required.

Supervisors and compliance teams search, play back, and export calls from a web portal, while role-based access and audit logs make sure every recording is handled according to policy.

Key Features

Why Teams Choose Xero Recorder

Built-in-Bridge & SIPREC Recording

Record internal, external, and agent calls directly from CUCM without additional hardware.

Advanced Search

Filter recordings by extension, user, date, duration, direction, or caller ID in seconds.

Encrypted Storage

Recordings are encrypted at rest with retention policies per user group.

Web Playback

Play calls in the browser with waveform view, bookmarks, and notes.

Role-Based Access

Control exactly who can listen to, download, or delete each group of recordings.

Call Analytics

Dashboards for call volume, peak hours, and agent activity.

Functionality

Built-In Modules

Everything you need, organized into focused modules.

Recording

Flexible recording modes for every team.

  • Always-on, on-demand, or rule-based recording
  • Internal, inbound, and outbound calls
  • Recording of shared and hunt-group lines
  • Pause and resume for sensitive information
How It Works

Simple From Start to Finish

  1. 1

    Call Connects

    A call is placed or received on a CUCM-registered phone.

  2. 2

    Media Is Forked

    The phone or gateway streams a copy of the audio to Xero Recorder.

  3. 3

    Securely Stored

    Audio is encrypted and stored with full call metadata.

  4. 4

    Search & Review

    Authorized users search, play back, and export calls from the web portal.

Integrations

Supported Platforms

Xero Recorder integrates with the platforms you already run.

Cisco CUCM logoCisco CUCM
Cisco UCCX logoCisco UCCX
SIPREC
Active Directory logoActive Directory
LDAP
NFS / SMB Storage

Interested in Xero Recorder?

Contact our team for a demo, pricing, or a technical walkthrough.

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